IT transformation and application development required for the food services industry does not seem to match all the time, yet it’s quite a feat to see how they impact the very core aspect of these services. When it comes to seeking for efficient solutions within the food and the beverage services industry, several distributors need to look at moving beyond business challenges. We look at the plight on one such food service company within the USA who had faced the several challenges that were efficiently met with the solutions provided by a HCL Technologies.

Business challenges that prevented revenue growth

Like in most companies the food services industry requires lower defects, faster delivery, and tools adaptability which will impact the supply chain that is almost entirely driven or dependent upon the legacy environment and several key people. Significant backlog of tickets that were caused due to low process maturity reliant on key skilled people involved in the decentralised support environment. One of the United States’ second largest food services company faced significant hurdles in enterprise reporting and data warehouse across various systems. This was based in a complex environment with high volume of tickets, low process maturity and extremely volatile staff that led to the high cost of support and lower knowledge retention. Most of the supply chain applications were not based on a scalable legacy platform that were based on Tandem and Mainframe. The company engaged in high costs in terms of licensing and handling charges that were spread across seven different data warehouses.

Jumping over the hurdles successfully with the following outcomes:

Arguably, the food services company implemented the solutions provided by HCL Technologies who are one of the technological giants in the world of innovation and solutions optimization. This was later implemented in order to garner significant outcomes which can be mentioned below:

  • Creating an open and more futuristic development platform that is integrated for a higher level of customer service
  • Enterprise data warehouse and reporting platform which will help save around $ 5 million each year.
  • Optimising the time taken to market
  • Incurring cost savings of around 40% for off-shoring including 24×7 onsite and offshore support
  • Working in a Centralised business intelligence and data warehouse platform
  • Orchestrating a roadmap for retirement
  • Having re-usable infrastructure
  • Using data model across O2C and P2P platforms.

Inevitably, the food services company achieved significant ground by merely accommodating the solutions provided in order to build a platform ready for the future.

To know more about the topic please refer the case study written by experts at HCL Technologies


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